Final week I used to be requested for my opinion on a certificates of insurance (COI) problem. The company permits clients to order/problem certificates of insurance by way of AMS and their Shopper Portal or, for extra advanced requests, by way of EBIX. The shoppers are allowed to switch the Description of Operations area. Is that this OK? The quick reply is "No!" Actually, the LONG reply is "No!" Interval (or, reasonably, exclamation level). Within the inquiry, the agent gave an instance of the place the shopper writes in that "XYZ" is an extra insured and waivers of subrogation are offered however they actually aren't. That's why the reply to the query of whether or not that is OK is "No!" Previously, I've written about some on-line COI techniques that permit somebody aside from the agent to switch the COI on file. One system allowed the insured to switch the Description of Operations. One other system was even worse, permitting the certificates holder (the insured's buyer) to enter an inventory of extra insureds on this area. Evidently, data may simply be entered that implied that the COI amends, extends or alters the insurance policies. That is nearly definitely unlawful in each state that has handed legal guidelines or rules relating to COIs and fairly probably unlawful below unfair commerce practices or different legal guidelines in each state. ACORD COIs have an "Licensed Signature" line for a motive. Someplace within the company/firm contract or underwriting pointers or supporting documentation for a lot of, if not most, insurers is one thing addressing COIs. Permitting a buyer and even one in every of their clients to switch a COI is an E&O declare ready to occur and fairly probably a violation of the company/firm settlement(s) and/or state legal guidelines, rules, or insurance division directives. Do NOT use ANY system, in your store or an outdoor on-line vendor, that enables anybody exterior the company or service to switch the content material of a certificates of insurance. Ensure that any such function or choice is turned OFF.
Do NOT use ANY system, in your store or an outdoor on-line vendor, that enables anybody exterior the company or service to switch the content material of a certificates of insurance. Ensure that any such function or choice is turned OFF. 
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